Shivam Rustagi
I am Senior Business Analyst, IT Governance and Change Management
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Shivam Rustagi
Senior Business Analyst, IT Governance and Change Management
Experienced professional with 5+ years of combined experience in business analysis, project coordination, and data-driven decision making across telecom, Ecommerce and tech industries.
Work Experience
Empowering Creativity through
May 2024 – Present
Canara HSBC Life Insurance
Senior Business Analyst, IT Governance and Change Management
Led IT Governance and Change Management projects by analyzing data to support decision-making, managing end-to-end SDLC audits, and ensuring process compliance across all initiatives.
September 2022 - January 2024
Insta Gadget Secure
Business Analyst
Developed Excel dashboards and reports that visualized customer behavior and sales trends, directly supporting strategic insights.
April 2021 - September 2022
Concentrix
Data Research Specialist
Managed business demands and project dependencies through shift adaptations, supporting on-time digital transitions.
June 2019 - September 2020
Cognizant
Associate
Orchestrated global client service projects targeting key markets across North America, Europe, and APAC.
My Skills
Core competencies that drive my performance.
Databases and Visualization Tools
SQL92 %
Power BI99 %
Tableau93 %
Alteryx91 %
Agile Methodology and User Story
JIRA95 %
Confluence Agile methodologies98 %
user stories approach98 %
Office
MS Word92 %
MS PowerPoint92 %
MS Excel92 %
Programming Languages
R Programming96 %
Python (Basic)94 %
and its framework97 %
Documentation
SCRUM93 %
BRD91 %
FRD91 %
Test Cases96 %
Audit Documentation98 %
Soft Skills
Critical Thinking91 %
Interpersonal Skills95 %
Stakeholder Management (CXO level)98 %
Education
Empowering Creativity through
Jan 2022 – Jan 2023
Post Graduate Program in Business Analysis (PGPBA)
Purdue University Online
Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book.
July 2016 - May 2019
Bachelor of Business Administration
The Northcap University Gurgaon, India
Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book.
Hobbies & Interests
Beyond my professional work, I find joy in exploring creativity through hobbies like photography,
music, and travel — each inspiring fresh perspectives and ideas.
Playing cricket
Contact Information
Email : [email protected]
Phone : +91 8396806864
LinkedIn : https://www.linkedin.com/in/shivam-rustagi-4b2b63288
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